As your primary physician, our doctors, nurses and clinicians provide families with the latest medical services.
Located near you in Arlington, Fleming Island, Intracoastal, Northside, Oceanway, and St. Johns Co.
Our Online Scheduling service is open 24 hours-a-day, 7 days-a-week for your convenience.
If you are currently a patient, you can sign up for our patient portal, a secure and simple way to connect with us online.
Your Information. Your Rights. Our Responsibilities.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
You have the right to:
- Get a copy of your paper or electronic medical record
- Correct your paper or electronic medical record
- Request confidential communication
- Ask us to limit the information we share
- Get a list of those with whom we’ve shared your information
- Get a copy of this privacy notice
- Choose someone to act for you
- File a complaint if you believe your privacy rights have been violated
You have some choices in the way that we use and share information as we:
- Tell family and friends about your condition
- Provide disaster relief
- Include you in a hospital directory
- Provide mental health care
- Market our services and sell your information
- Raise funds
Our Uses and Disclosures
We may use and share your information as we:
- Treat you
- Run our organization
- Bill for your services
- Help with public health and safety issues
- Do research
- Comply with the law
- Respond to organ and tissue donation requests
- Work with a medical examiner or funeral director
- Address workers’ compensation, law enforcement, and other government requests
- Respond to lawsuits and legal actions
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
- You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
- We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
- You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
- We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications
- You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
- We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
- You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
- If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.
Get a list of those with whom we’ve shared information
- You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
- We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
- If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
- We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
- You can complain if you feel we have violated your rights by contacting us using the information on page 1.
- You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting hhs.gov/ocr/privacy/hipaa/complaints/.
- We will not retaliate against you for filing a complaint.
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
- Share information with your family, close friends, or others involved in your care
- Share information in a disaster relief situation
- Include your information in a hospital directory
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
- Marketing purposes
- Sale of your information
- Most sharing of psychotherapy notes
In the case of fundraising:
- We may contact you for fundraising efforts, but you can tell us not to contact you again.
Our Uses and Disclosures
How do we typically use or share your health information?
We typically use or share your health information in the following ways.
We can use your health information and share it with other professionals who are treating you.
Example: A doctor treating you for an injury asks another doctor about your overall health condition.
Run our organization
We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.
Bill for your services
We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.
How else can we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
Help with public health and safety issues
We can share health information about you for certain situations such as:
- Preventing disease
- Helping with product recalls
- Reporting adverse reactions to medications
- Reporting suspected abuse, neglect, or domestic violence
- Preventing or reducing a serious threat to anyone’s health or safety
We can use or share your information for health research.
Comply with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Respond to organ and tissue donation requests
We can share health information about you with organ procurement organizations.
Work with a medical examiner or funeral director
We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Address workers’ compensation, law enforcement, and other government requests
We can use or share health information about you:
- For workers’ compensation claims
- For law enforcement purposes or with a law enforcement official
- With health oversight agencies for activities authorized by law
- For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and legal actions
We can share health information about you in response to a court or administrative order, or in response to a subpoena.
- We are required by law to maintain the privacy and security of your protected health information.
- We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this notice and give you a copy of it.
- We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
Federal and Florida Law
Federal and Florida laws require that we protect your medical information and federal law requires that we describe to you how we handle that information. When federal and Florida privacy laws differ, and the Florida law is more protective of your information or provides you with greater access to your information, then Florida law will override federal law and we will follow the more protective Florida law
We will not release your medical record without your written consent, except as follows: for treatment purposes; for a compulsory physical exam required by law for a legal proceeding; to a regional poison control center; to defend ourselves in a medical negligence action or administrative proceeding; to the Florida Department of Health for any professional disciplinary proceedings if you do not authorize the disclosure; to the Medicaid Fraud Control Unit of the Department of Legal Affairs if you are a Medicaid recipient; or in a civil or criminal action, if the person seeking your records has issued a subpoena and given you notice. [456.057(7), Fla. Stat.]
- Genetic Information: Florida law provides that the identity and results of DNA analysis are the exclusive property of the individual tested and disclosure is prohibited without consent except for purposes of criminal prosecution, determining paternity, and acquiring specimens. [760.40, Fla. Stat.]
- AIDS/HIV Information: We will only release your positive preliminary HIV test results without your consent to: (i) a licensed physician or medical and nonmedical personnel subject to significant exposure, (ii) health care providers and the person tested when decisions about medical care and treatment cannot wait for confirmatory test results; and (iii) as approved by the federal Food & Drug Administration.
We may release your positive HIV/AIDS test result without your permission to: medical personnel subject to significant exposure; health care providers and their employees who are treating you or handle or process specimens of bodily fluids; the county health department for disease reporting; payers for purposes of getting paid; health facilities or providers that procure, process, distribute or use human body parts from a deceased person; staff involved with quality review; authorized medical or epidemiological researchers; a person allowed access by the judge of compensation claims of the Division of Administrative Hearings; any person responsible for the care of a child with AIDS/HIV; employees of residential facilities or community-based care programs that care for developmentally disabled persons; or pursuant to a court order after notice. [381.004, Fla. Stat.]
- Sexually Transmissible Diseases: We will not disclose medical information about your sexually transmissible disease without your permission, unless (i) we need to make a disclosure to medical personnel, (ii) in case of a medical emergency, (iii) to authorities for purposes of reporting abuse, (iv) as necessary in response to a subpoena, or (v) in de-identified form for statistical reporting. [384.29, Fla. Stat]
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Changes to the Terms of this Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.
Effective Date: 2/1/2022
Other Instructions for Notice
This notice applies to all medical practices, urgent care centers and other health care organizations owned by InnovaCare Health, LP and its subsidiaries.
If you have questions and would like additional information, you may contact the Practice Manager or Administrator or the InnovaCare Health Privacy Officer at:
Attn: Privacy Officer
6900 Tavistock Lakes Blvd St. 300
Orlando, FL 32827-7592
Excellent staff and knowledgeable Doctors! Lab work onsite was fast and painless. Highly recommend; I made a good choice switching to this practice.
— S. Murphy
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