CDC Updates on Coronavirus/COVID-19 2020

March 10, 2020

Update as of April 28, 2020

In an effort to keep our patients and team safe during this COVID-19 crisis, we've found it necessary to change our way of doing a few things here at Family Care Partners. We hope you understand it is with your health and safety in mind, that we now require the following:

  • Face masks/face coverings are to be worn during patient's entire visit inside all Family Care Partners Clinics. The exception being children under 2, and children 2-8 with breathing problems.
  • Pediatric well-visits are restricted to one (1) attendant only. The exception being newborn visits.

Please, stay safe everyone!


















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Update as of April 4, 2020

CDC Recommends Use of Cloth Face Coverings to Help Slow the Spread of COVID-19














































Update as of March 30, 2020


Our goal at Family Care Partners during this coronavirus pandemic is to remain available to patients. As the community continues to see a surge in patients with COVID-19, FCP is following state and national guidelines to maintain the safest environment for our patients and staff.

Family Care Partners is offering Telehealth visits with our Clinicians. Please call 904-744-7300 to speak to an FCP scheduler about your appointment needs.


The Center of Disease Control (CDC) has created a SELF-CHECKER to help you to make decisions and seek appropriate medical care regarding COVID-19. This guidance is available at:

Additional resources are available for self-assessment. Apple’s new COVID-19 Screening Tool also lets you screen yourself for coronavirus symptoms. The Apple tool was developed in partnership with the CDC, the White House’s coronavirus task force and the Federal Emergency Management agency. It is available at:

Family Care Partners reminds you that screening tools are designed to be a resource for individuals. They do not replace instructions from your clinician or ongoing guidance from state and local health departments. If you think that you have been exposed to COVID-19 and develop a fever or symptoms, such as cough or difficulty breathing, it is important that you seek medical advice. 

Family Care Partners also encourages you to stay aware of the latest information on the COVID-19 outbreak. Most people who become infected experience mild illness and recover, but it can be more severe for others. We can all continue to take care of ourselves and to protect others by: 

  • Seeking prompt medical evaluation if you develop COVID-19 symptoms or have known COVID-19 exposure
  • Practicing social distancing
  • Covering your mouth with your bent elbow or tissue when you cough or sneeze
  • Washing hands frequently
  • Staying at home and avoiding crowds much as possible


Update as of March 25, 2020

Beware of COVID-19 Scams

Family Care Partners has become aware that scams related to COVID-19  are rapidly increasing as the public health emergency develops. Scammers are targeting older adults and those with serious long-term health conditions who appear to have a higher risk for serious illness from COVID-19.Fraudsters are attempting to bill Medicare for sham tests or treatments related to the coronavirus and are targeting individuals to illegally obtain money or Medicare numbers.

Family Care Partners reminds you that fraudulent health claims, tests, and products can pose serious health risks. They may keep some patients from seeking care or delay necessary medical treatment..

What can you do to stop COVID-19 fraud?

  • Do not give out your Medicare number to anyone other than your doctor or other health care provider.  
  • Protect your Medicare number and treat your Medicare card like a credit card. 
  • Never provide your Medicare number to anyone who contacts you through unsolicited calls, texts, or emails. 
  • Be cautious of anyone who comes to your door offering free coronavirus testing, treatment, or supplies.
  • Don’t click on links from sources you don’t know, which could put your computer or device at risk. Make sure the anti-malware and anti-virus software on your computer are up to date.
  • Be cautious when purchasing medical supplies from unverified sources, including online advertisements and email/phone solicitations.  
  • Ignore online offers for vaccinations. If you see ads touting prevention products or cures for COVID-19, they are most likely a scam.
  • Do your homework before making a donation to a charity or crowdfunding site due to a public health emergency. Be particularly wary of any charities requesting donations by cash, by gift card, or wire transfer.
  • Be alert to “investment opportunities.” The U.S. Securities and Exchange Commission (SEC) is warning people about online promotions, including on social media, claiming that the products or services of publicly traded companies can prevent, detect, or cure COVID-19 and that the stock of these companies will dramatically increase in value as a result. 
  • Additional information is available at:


Update as of March 23, 2020


As a part of our ongoing commitment to our patients, Family Care Partners is now offering Telehealth Visits through all of our FCP locations. These visits allow patients to use a smartphone, computer, or tablet to be evaluated by an FCP clinician. During this COVID-19 pandemic, a telehealth visit is a particularly useful option for patients with chronic or acute care needs who are at an increased risk for community exposure to COVID-19. 

While FCP Telehealth Visits are available across the care continuum, some clinical visit types may still be best managed by a traditional office visit. Please call 904-744-7300 to speak to a scheduling representative for more information or to schedule a Telehealth Visit.


Update as of March 21, 2020

The free federally-sponsored drive-thru COVID-19 testing site opened on Saturday, March 21, at TIAA Bank Field in parking lot J. The site will operate seven days a week from 9 a.m. to 5 p.m. for as long as supplies last. While a doctor’s order and appointment are not required at this location, clients will be evaluated by a medical professional on-site. Patients who do not meet the criteria will not receive a test and will be sent home. Test results should be received within three to seven days.

Testing will be performed only for individuals 65 years or older with an on-site temperature of 99.6 degrees or higher who are also exhibiting respiratory symptoms. Additionally, first responders and health care workers who have direct contact with patients will be tested regardless of the presence of symptoms.

Those attempting to be tested should:

  • Bring their own pen
  • Bring photo identification
  • Bring a work ID if classified as a health care worker or first responder
  • Refrain from taking any fever-reducing medicine four to six hours before testing
  • Remain inside of the vehicle at all times.

A maximum of four people per car will be screened and tested; each person must be sitting at a functioning window. Additional passengers will be asked to move to the back of the line or return the following day.

Patients should not arrive before 8 a.m. As long lines are expected, drivers must follow the directions of Jacksonville Sheriff’s Office traffic officers.

  • Drivers coming from the West side of town should use Bay Street.
  • Drivers coming from the East side should use Gator Bowl Boulevard.

Public restrooms will not be available. American Sign Language and Spanish-language interpreters will be on-site to assist

For additional information, please go to


Update as of March 19, 2020

Family Care Partners is committed to providing up-to-date information to patients regarding local COVID-19 testing opportunities. 

The City of Jacksonville has announced its collaboration with a local hospital health system to provide Duval County residents with an additional drive-thru COVID-19 testing option at the Prime Osborn Convention Center, located at 1000 Water Street in downtown Jacksonville. 

Before arriving at the testing site, patients must complete a screening and receive a physician order through the virtual health platform Telescope Health. Physician orders from Non-Telescope Health clinicians will not be accepted. Bring your own pen.

The drive-thru testing site, which will be located directly behind the convention center in the west parking lot, will launch Friday, March 20, at 11 a.m. To avoid long lines and to encourage social distancing, patients will be assigned to hourly time slots to come to the site for their test. Patients without an assigned time slot and order from Telescope Health will be turned away.

Additional information is available at


Update as of March 18, 2020

Family Care Partners continues to monitor the rapidly evolving recommendations of the Center for Disease Control (CDC). 

If you have received guidance from a medical professional or public health official to isolate or quarantine yourself as a result of exposure to COVID-19, a healthcare provider’s note is not required to validate your illness or to return to work. Due to the current pandemic, the CDC has asked employers to be aware that healthcare provider offices and medical facilities may not able to provide such documentation in a timely way.

Family Care Partners is closely tracking the Families First Coronavirus Response Act (H.R. 6201), passed by the United States House of Representatives in response to the coronavirus (COVID-19). Should state or federal guidelines for requiring a healthcare provider’s note for return to work change, we will revisit our policy.


Update as of March 17, 2020

Family Care Partners is continuing to work with commercial labs, as well as with local and state departments to coordinate testing for our patients who meet current CDC criteria for COVID-19.

To address the increased demand for testing, the City of Jacksonville has established drive-thru testing sites for the coronavirus. For additional information about The City of Jacksonville Emergency Preparedness Division or updates on COJ drive-thru testing, go to


Update as of March 13, 2020

As the number of documented cases of coronavirus (COVID-19) in our local area grows, the safety of our Family Care Partners patients and staff remain our foremost priority. Family Care Partners is following the latest guidance from the CDC and the local public health agencies.

If you are an established patient at FCP and are concerned that you may have been exposed to someone with suspected or confirmed COVID-19, you are encouraged to call our office to determine if you meet the current CDC criteria for testing. Should you need to be seen, instructions will be provided so that we can take steps to keep others from getting infected or exposed.

There are many resources available to keep you up-to-date on COVID-19 and to help you reduce the risk of infection for yourself and your family.

The CDC website offers abundant, current information about COVID-19 at

Additional information is also available from the Florida Department of Health.

We encourage you to help to prevent the spread of COVID-19 by adhering to the following recommendations:

  • Avoid close contact with people who are sick
  • Avoid touching your eyes, nose, and mouth
  • Stay home when you are sick
  • Cover your cough or sneeze with a tissue, and throw the tissue in the trash
  • Practice good hand hygiene by washing your hands often, using either soap and water or alcohol based hand gel for at least 20 seconds
  • Clean and disinfect frequently touched objects and surfaces

Update as of March 10, 2020

At Family Care Partners, the health and wellbeing of our patients is our #1 priority.  The coronavirus (COVID-19) which is causing respiratory illness around the world, is affecting us more and more here in the United States.  Rest assured we are taking precautions in our clinics to prevent transmission of the virus. We are taking the appropriate steps to ensure all of our patients are diagnosed and treated properly in accordance with the Center for Disease Control (CDC) guidelines.  We would like to share with our patients information we received from the CDC. To view those resources, please click the links below. 

Please do not hesitate to call us at (904)744-7300 with any questions you have regarding the coronavirus or any other health concerns you may have.

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